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Customer Care

Hello everyone! Thank you for shopping with The Magickal Garden :) We hope that you've had fun browsing through our wide range of natural stones accessories and decorative. We had fun understanding the stones and its special metaphysical meanings as we were setting up the eShop too!


As our products are mostly small and lightweight, you'll be receiving your order via registered mail. Before we mail the order, you'll receive a photo or video from us to ensure that the order is correct and in optimal condition. To further protect the stones inside, we will be using bubble envelopes to minimise any possible impacts during the delivery process. 

Payment Methods

- PayNOW
- Bank Transfer

Privacy & Safety

THE MAGICKAL GARDEN takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes. 


We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. 

We collect Personal Data from you when:
1. You use any of our related services, such as subscribing to our newsletter, product notifications;

2. You accept our cookies on your device;

3. You interact with our Customer Service Team, or other representatives via modes like emails, telephone calls, letters or face-to-face meetings;

4. You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

5. Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. However, we may collect your bank account details to verify that payment has been sent through to our account successfully.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws. Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested. 


We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:
1. Process your order for our products or services, process or collect your payment for the order;

2. Deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions (if necessary)

3. Process your returns, refunds or exchanges in accordance to our Exchange and Returns Policy

4. Provide you with supporting services and functions related to your user account, such as saved items in Cart

5. Communicate with you in relation to your queries, requests and feedback


We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organization is accurate and complete. However, you should update us of any changes in your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of changes.

We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured. This includes putting in place reasonable measures to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your Personal Data. However, we will not be responsible for any unauthorized use of Personal Data by third parties which is attributable to factors beyond our control.

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is either destroyed or anonymised.


This Policy and your use of this Website shall be governed in all respects by the laws of Singapore.


As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, WEGOKAIKAI may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.

Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any amended Policy will be posted on our website and can be viewed at By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.

You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies in relation to Personal Data protection.

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